> Markdown version of [/jobs/ext/1973288-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1973288-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** THE LAW OFFICE OF HILDA L. SIBRIAN PC - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Bash Shell, VoIP, Cloud Storage, Software Documentation, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Windows PowerShell, Security Software, Software Engineering, TCP/IP, Scripting, Information Technology, Laptops - **Published:** August 7, 2026 - **Apply:** https://www.dice.com/job-detail/85e75aad-7d0b-40bb-a9df-0fc3aab1dcbe ## About the Role * 2+ years of experience in a technical support or help desk role. * Proven experience in a technical support or help desk role. * Strong understanding of Windows and macOS operating systems. * Basic knowledge of networking concepts including TCP/IP, DNS, and DHCP. * Excellent problem-solving and communication skills. Preferred Qualifications: * Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). * Experience with Remote Monitoring and Management (RMM) tools * Familiarity with Active Directory and Office 365 administration. * Knowledge of cybersecurity best practices and endpoint protection. * Experience supporting a diverse user base in a corporate environment. * Experience with VoIP. (e.g., Ringcentral) * Experience with Cybersecurity tools. (e.g., Bitdefender) * Experience with scripting. (PowerShell/Bash) * Understanding backup scheduling, restore procedures, and offsite/cloud storage policies. * Experience with legal case management platforms (e.g., Filevine, NEOs, etc), The IT Support Analyst utilizes technical skills daily to troubleshoot and resolve a wide range of hardware and software issues, ensuring minimal disruption to users. Communication skills are essential for clearly explaining technical concepts to non-technical users and documenting solutions accurately. Analytical skills help in diagnosing complex problems and determining the most effective resolution strategies. Familiarity with networking and system administration enables the analyst to maintain and optimize IT infrastructure components. Additionally, the ability to learn and adapt to new technologies supports continuous improvement in service delivery and user satisfaction. ## Description The IT Support Analyst plays a critical role in ensuring the smooth operation and reliability of an organization''s IT infrastructure. This position is responsible for providing timely and effective technical support to end-users, resolving hardware, software, and network issues to minimize downtime. The role involves diagnosing problems, implementing solutions, and escalating complex issues to higher-level IT teams when necessary. The IT Support Analyst also contributes to maintaining system documentation and assisting with IT projects to improve overall service delivery. Ultimately, this position ensures that technology resources are optimized to support business objectives and enhance user productivity., * Respond promptly to user inquiries and technical issues via phone, email, or in-person support. * Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices. * Install, configure, and maintain operating systems, applications, and security software. * Document support activities, solutions, and procedures to maintain accurate records and knowledge base. * Collaborate with IT team members to escalate and resolve complex technical issues efficiently. * Assist in the deployment of new IT equipment and software updates. * Provide training and guidance to end-users on best practices and new technologies. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)