> Markdown version of [/jobs/ext/1973695-support-analyst](https://www.wearedevelopers.com/jobs/ext/1973695-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst

- **Company:** New York, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, IOS Applications, Apple Mac Systems, Backup Devices, IP Addressing, Subnetting, Microsoft Office, Microsoft Servers, Routing, Virtualization Technology
- **Published:** August 7, 2026
- **Apply:** https://www.nywift.org/jobs/view/dwj2R

## About the Role

* 2+ years of IT experience, preferably in a technical field
 * Industry certifications a plus
 * Must be knowledgeable, inquisitive, assertive and energetic
 * Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
 * Must be organized, dependable and detail-oriented
 * Must be able to meet deadlines and SLAs in a fast-paced, agile environment
 * Must have excellent verbal and written communication skills
 * Familiarity with working from a ticketing system as part of a larger team.
 * Understanding of how to deliver quality service while adhering to service level agreements (SLAs).
 * Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 10, MacOS, and Microsoft Office 365.
 * Proven troubleshooting methodology and a desire to solve challenges
 * Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing.
 * Basic understanding of networking principals (IP addressing, subnets, routing, switching).
 * Working knowledge of antivirus, backups, and virtualization.
 * Basic Printer and telephone troubleshooting
 * Exceptional problem-solving skills.
 * A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers.

## Description

* Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.
 * Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
 * Support users with on-site technical issues and provide remote support to our global userbase.
 * In the event that a user issue cannot be resolved, you'll work with senior analysts and escalate internally.
 * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
 * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
 * Test fixes to ensure problem has been resolved.
 * Perform post-resolution follow-ups to help requests.


## Related Videos

- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)