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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Data Anlayst - **Company:** Dow Jones - **Location:** Princeton, NJ, United States - **Experience:** Expert - **Salary:** $75,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Amazon Web Services, Business Analytics Applications, Data Analysis, BigQuery, Collaborative Software, Information Systems, Information Engineering, Data Visualization, Github, Python (Programming Language), Machine Learning, Pivot Tables, Tableau (Software), Freeform SQL, Macros, Google Data Studio, Data Build Tool (dbt) - **Published:** August 7, 2026 - **Apply:** https://www.juju.com/job/00000000gm0pjk ## About the Role + At least 3 years of customer service operations experience in a high-volume call center environment with knowledge of key data sources and metrics + Intermediate knowledge of SQL programming language and its function in data analysis + Advanced knowledge of MS Excel, with proficiency in PivotTables, Macros and Charts + Proficiency with Google Collaboration tools such as Drive, Docs, Sheets, Slides and Forms + Intermediate data visualization skills and experience with Looker Studio and Tableau + Familiarity with dbt (data build tool) and github to assist with streamlining and automating routine data tasks + Critical thinking skills to diagnose underlying challenges, identify opportunities for new data projects and derive insights from data + The ability to multitask and demonstrate time management skills in a fast-paced environment and adjust priorities as needed to meet daily and ongoing business needs + Ability to work with business and technical stakeholders + Willingness to travel, expectation will be that this role may require some visits to each contact center + Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management Preferred + Advanced statistical analysis skills with ability to predict and forecast + Proficiency with creating advanced SQL queries, including subqueries + Advanced knowledge of Data Visualization tools such as Google Data Studio and Tableau + Intermediate skills in Python and R + Familiarity with Data Engineering concepts and processes + Intermediate knowledge of data query automation + Familiarity with digital experience trends and metrics + Desired + Experience with Machine Learning and advanced inferential statistics + Advanced usage of Python and R for data analysis + Advanced knowledge of AWS and BigQuery Desired + Experience with Machine Learning and advanced inferential statistics + Advanced usage of Python and R for data analysis + Advanced knowledge of AWS and BigQuery ## Description The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands, including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. The primary role of the Sr. Data Analyst is to develop and provide advanced insights and relevant management information to all areas of the business. This includes static and scheduled reporting and the analysis, evaluation and documentation of business requirements for new and existing reports and processes and challenge and improve the systems / processes currently in place. You Will: + Support the Manager, Customer Experience Insights in delivery of their key responsibilities. + Deliver Reports and Analysis within agreed Service Level Agreements + Support stakeholders in the understanding and application of performance statistics + Identify and present to management and key stakeholders actionable insights and trends that improve the customer experience and generate value for the organization + Independently identify solutions to stakeholder needs and define appropriate data analysis processes + Leveraging Click-stream data and digital experience analytic tools to identify insights that drive increased customer engagement + Support volume forecasting and related advanced analytics that drive operational goals and strategy with Business Process Outsourcer + Partner with key stakeholders to identify and measure relevant performance indicators in rapidly changing environment + Update and maintain relevant working tools and materials + Undertake quality control and accuracy checks/audits + Maintain Management information systems - contribute to the design and implementation of operational management information systems + Build and deliver impactful presentations for key stakeholders and leadership to interface effectively with the wider business + Supporting projects by providing reports and analysis to measure the success of new initiatives + Collaborate with Analysts on the team, sharing knowledge and supporting routine responsibilities to streamline team operations ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Making Data Warehouses fast. 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