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# Experience Strategy & Transformation Lead

- **Company:** Humana Inc.
- **Location:** Montpelier, VT, United States (Remote available)
- **Experience:** Expert
- **Salary:** $104,000.0 - $143,000.0
- **Contract:** Permanent contract
- **Skills:** Internet Services, Productivity Software
- **Published:** August 7, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3343343461&tx=KP1515FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree or equivalent experience.
 * 5-7+ years of experience in experience strategy, product delivery, transformation, business architecture, or related roles.
 * Experience working within agile product delivery models and cross-functional teams.
 * Demonstrated ability to translate strategy into execution artifacts (roadmaps, journeys, capabilities).
 * Strong analytical, communication, and stakeholder management skills.
 * Experience working with Microsoft collaboration and productivity tools.
 * Exposure to value stream mapping or operating model design., * Experience in healthcare, insurance, financial services, or other regulated industries.
 * Familiarity with Group Specialty products, customer segments, or distribution models.
 * Experience partnering with UX/design teams and leveraging customer research and data insights.

# LI-KR1

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

## Description

The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes. This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences., Experience Strategy & Delivery Execution

 * Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards.
 * Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features.
 * Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments.
 * Drive continuous improvement through customer insights, journey analytics, and post-release learning.
 * Collaborates and works regularly with Professional Level, Lead/Manager and Director roles across Business and IT

Business Architecture & Capability Enablement

 * Contribute to business architecture by defining and maintaining:
 * Experience capability maps
 * Value streams and customer journeys
 * Product-to-capability and capability-to-platform alignment
 * 1-3 year strategic roadmap
 * Support target operating model design by clarifying roles, handoffs, and dependencies across Product, Technology, and Operations.
 * Identify experience and capability gaps and recommend solutions that balance customer value, delivery feasibility, and business impact.

Cross-Functional Collaboration

 * Serve as a day-to-day experience strategy partner for Product Delivery teams supporting Group Specialty lines of business.
 * Collaborate with UX, Design, Technology, Data, and Operations to ensure cohesive and scalable experiences.
 * Support change adoption by working with business partners on readiness, communications, and measurement.

Governance, Metrics & Quality

 * Define and track experience success metrics (e.g., customer satisfaction, journey performance, operational outcomes).
 * Ensure alignment to enterprise standards, accessibility requirements, and brand guidelines.
 * Escalate risks, dependencies, and trade-offs to the Principal with clear options and recommendations.

Decision Rights & Scope

 * Owns execution-level experience strategy and delivery outcomes for assigned Group Specialty initiatives.
 * Makes recommendations on prioritization, sequencing, and design within defined strategic guardrails.
 * Escalates enterprise-level trade-offs, architectural conflicts, and strategic shifts to the Principal.

This role is a feeder to the Principal, Experience Strategy & Transformation position, building depth in strategic execution, delivery leadership, and business architecture to support broader enterprise accountability.


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