> Markdown version of [/jobs/ext/1974401-infrastructure-support-engineer-sre-cloud-operations-engineer](https://www.wearedevelopers.com/jobs/ext/1974401-infrastructure-support-engineer-sre-cloud-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Infrastructure Support Engineer / SRE / Cloud Operations Engineer

- **Company:** LTD Global
- **Location:** Sunnyvale, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Computer Networks, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, Reliability Engineering, Prometheus, TCP/IP, Virtual Machines, Datadog, Google Cloud, Load Balancing, Grafana, Firewalls (Computer Science), Information Technology, Splunk, New Relic (SaaS), Dynatrace
- **Published:** August 7, 2026
- **Apply:** https://www.dice.com/job-detail/853e972a-61d7-4037-89d5-17880ed6359e

## About the Role

* 10+ years of progressive IT experience in Cloud Operations, System Administration, or Site Reliability Engineering (SRE).
 * Demonstrated experience handling high-severity incident management (Sev1/Sev2/Sev3) and writing post-incident RCA reports.
 * Hands-on proficiency with enterprise monitoring platforms (Datadog, Grafana, Prometheus, Splunk, Dynatrace, or New Relic).
 * Strong foundational knowledge of Compute (VMs, CPU/RAM utilization), Storage (SAN, NAS, Disk management), and Networking (TCP/IP, DNS, Firewalls, Load Balancers).
 * Solid operational grasp of at least one public cloud platform (AWS, Azure, or Google Cloud Platform).
 * Excellent communication and customer-handling skills during high-pressure outages.

## Description

* Production Operations & Monitoring: Monitor enterprise production environments using tools such as Datadog, Grafana, Prometheus, New Relic, or Splunk.
 * Incident & Outage Management: Lead triaging, escalation, and resolution for Sev1, Sev2, and Sev3 incidents; perform thorough Root Cause Analysis (RCA).
 * Infrastructure Troubleshooting: Identify and resolve operational issues across virtual machines, OS, storage (SAN/NAS), and networking components (DNS, Load Balancers, TCP/IP).
 * Cloud Operations: Support core cloud resources across AWS, Azure, or Google Cloud Platform (VMs, VPCs/Networking, IAM, Storage).
 * Stakeholder & Customer Communication: Act as the primary technical contact during critical incidents, ensuring clear, timely updates to internal teams and customers.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place)
- [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)