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# Mgr Patient Access Operations, Contact Center Administration, FT 8:30A-5P

- **Company:** Baptist Health
- **Location:** Miami, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Microsoft Office
- **Published:** August 7, 2026
- **Apply:** https://careers.baptisthealth.net/us/en/job/161311/

## About the Role

* Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership.
 * Certified Healthcare Access Manager (CHAM) preferred.
 * Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
 * In lieu of Bachelor's Degree, a minimum of 6 years' experience in healthcare leadership.
 * Excellent verbal and written communication skills with an emphasis in problem resolution.
 * Ability to multitask, especially during stressful situations.
 * Professional, detail-oriented team player.
 * Understand performance improvement, i.
 * e.
 * , collect data, analyze data, identify process and implement process change.
 * Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
 * Experience in Microsoft Office products and EMR applications.
 * Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 5 Years

EOE, including disability/vets

## Description

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families,
employees, physicians and community members.


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