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# Desktop Technician

- **Company:** Experis
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Azure Active Directory, Office365, Microsoft InTune, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.experis.com/en/job/406981/desktop-technician

## About the Role

* 2+ years of desktop support or technical support experience in a fast-paced enterprise environment.
 * Hands-on experience troubleshooting hardware, software, printers, and peripheral devices with a strong knowledge of Windows 10/11 operating systems.
 * Experience utilizing ITSM/ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
 * Experience supporting Microsoft Office 365 applications and services, as well as familiarity with Active Directory, Azure AD, and account administration.
 * Demonstrated ability to deliver white-glove customer service with strong communication and interpersonal skills.
 * Experience with Microsoft Intune and endpoint management tools.

## Description

Our client, a prominent organization in the financial services industry, is seeking a Desktop Technician to provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise desktop environments. This role requires a hands-on professional who can efficiently resolve hardware, software, and connectivity issues while maintaining a high level of customer satisfaction., * Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripheral equipment.

 * Diagnose and resolve hardware, software, operating system, printer, and network connectivity issues.
 * Perform device imaging, configuration, deployment, refreshes, and asset management activities.
 * Install, configure, and maintain desktop and laptop computers, monitors, docking stations, printers, and related technology equipment.
 * Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
 * Troubleshoot remote access, VPN, and authentication-related issues.
 * Provide white-glove customer service and technical support to employees, executives, and business stakeholders.
 * Respond to and resolve incidents and service requests through the organization's ticketing system in accordance with established SLAs.


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