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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Helpdesk Associate - **Company:** MSPB MSO LLC - **Location:** Boynton Beach, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Databases, Office365, Microsoft InTune, Information Technology - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c8afb23d9d45afbc ## About the Role Do you have experience in Research?, * Minimum of two (2) years of related helpdesk, technical support, or customer service experience, or an equivalent combination of education and experience. * Demonstrated commitment to delivering exceptional customer service. * Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical users. * Proficiency with required computer systems and applications, including but not limited to Active Directory, O365, Azure and Intune. * Strong organizational skills with the ability to manage competing priorities and workflow effectively. * High attention to detail and accuracy in documentation. * Ability to work independently while also collaborating effectively within cross-functional teams. * Ability to follow written and verbal instructions with consistency and reliability. * Flexibility and adaptability in a constantly evolving healthcare and technology environment. * Ability to communicate professionally with individuals at all levels of the organization and from diverse backgrounds. * Must be able to speak, read, write, and understand the primary language(s) used in the workplace. * Bilingual skills are a plus. ## Description The Technology Helpdesk Associate serves as the first point of contact for technical support within the healthcare organization. This role is responsible for receiving, documenting, troubleshooting, and resolving end-user technical inquiries related to computer systems, applications, and related technologies. The ideal candidate demonstrates strong customer service skills, technical aptitude, and the ability to operate effectively in a fast-paced, patient-centered environment while maintaining confidentiality and compliance standards., * Answer incoming customer and end-user support calls in a courteous, professional, and timely manner. * Assist users with questions related to system installation, configuration, usage, and implementation. * Respond to, investigate, and resolve technical inquiries, concerns, and issues via phone, email, and other communication channels. * Provide accurate technical and product-related information aligned with organizational standards and healthcare workflows. * Research, document, and resolve customer complaints and billing-related technical issues when applicable. * Obtain and document customer feedback to support continuous improvement initiatives. * Clearly communicate recurring issues, risks, and trends to internal IT and operational teams. * Accurately document all interactions, actions taken, and resolutions in the designated ticketing or customer database. * Organize and maintain electronic and physical records, files, and correspondence. * Maintain a working knowledge of supported systems, applications, and services, including healthcare-specific platforms. * Prepare reports, summaries, and correspondence as requested by management. * Perform other related duties as assigned to support departmental and organizational objectives. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)