> Markdown version of [/jobs/ext/1975325-it-support-associate-ii-ops-tech-solutions-ots](https://www.wearedevelopers.com/jobs/ext/1975325-it-support-associate-ii-ops-tech-solutions-ots). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate II, Ops Tech Solutions (OTS) - **Company:** Amazon.com, Inc. - **Location:** Edgerton, KS, United States - **Salary:** $48,880.0 - $78,499.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Red Hat Enterprise Linux, Information Technology, Cisco - **Published:** August 7, 2026 - **Apply:** https://www.careerjet.com/job/us897da32ee5a8520c7ae1e5723f2e8556/eaa ## About the Role Experience troubleshooting integrated and interdependent computer systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications ## Description Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them., As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities Responsibilities include, but are not limited to - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. - Traveling within your local or regional area to support our customers., This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions a… + 29 days ago, Amazon Warehouse Equipment Operator Shifts: Day, Overnight, Weekend Location: Edgerton, KS Job opportunities vary by location. We update postings daily with open positions. … + 20 days ago, Amazon Warehouse Equipment Operator Shifts: Day, Overnight, Weekend Location: Edgerton, KS Job opportunities vary by location. We update postings daily with open positions. … + 20 days ago + ## Related Videos - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)