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# Desktop Support Technician- Bilingual in English...

- **Company:** OSI Digital
- **Location:** Fountain Valley, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Issue Tracking Systems, Internetworking, Microsoft Office, Office365
- **Published:** August 7, 2026
- **Apply:** https://www.juju.com/job/00000000gm0kqm

## About the Role

+ 2-5 years of experience in software, hardware and network

 + Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

 + Experience with of Windows, M365, PC and Printer configuration

 + Strong customer service skills, detail oriented, and deadline driven

 + Strong communication skills and client interfacing skills

 + Enthusiastic and willing to take initiative

## Description

+ Desktop support experience- troubleshooting, configuration, software installation

 + Experience with ticketing system

 + Review onboarding requests, review tickets and document issues

 + Adept at M365, Windows, Active Directory, ticketing systems

 + Provide troubleshooting and support to end users on a variety of issues- incidents and problems

 + Provide technical assistance to the customer (Examples)

 - Password reset

 - Account information

 - Case number information

 - Adobe Reader issues

 - Brower issues

 - Technical computer issues

 - Internet connectivity

 + Set up equipment for employee use



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