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# ServiceNow CSM

- **Company:** LINCOLN SOFT TECH LLC
- **Location:** Buffalo, NY, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Configuration Management Databases, DevOps, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.dice.com/job-detail/84ac6dfd-d0cc-4ad6-859d-a9609cc3cd35

## About the Role

* 5+ years of experience in IT Service Management, with a focus on Change Management.
 * Hands-on experience administering the ServiceNow platform, specifically the Change Management module.
 * Solid understanding of ITIL framework and change management best practices; ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus.
 * Experience supporting or facilitating Change Advisory Board (CAB) processes.
 * Familiarity with CMDB structure and configuration item (CI) relationships.
 * Strong analytical skills with the ability to interpret change and incident data to identify trends.
 * Excellent written and verbal communication skills; ability to explain technical/process topics to non-technical stakeholders.
 * Experience with reporting and dashboarding tools within ServiceNow (Performance Analytics, reporting module)., * ServiceNow certification (e.g., Certified System Administrator, CIS-ITSM).
 * Experience in a regulated industry (financial services, healthcare, etc.).
 * Experience with change automation, standard change catalogs, or normalization initiatives.
 * Exposure to DevOps/CI-CD change models and how they intersect with traditional ITIL change management.



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