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# Software Support Specialist

- **Company:** American Technology Services
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Database Applications, Issue Tracking Systems, Software Engineering, Internet Protocol Telephony
- **Published:** August 7, 2026
- **Apply:** https://www.workingnomads.com/job/go/1777223/

## About the Role

The desired candidate must possess a high level of initiative, aptitudeandenergyinorder tosucceed in a fast-paced environment. We alsodesireseveral of the following attributes:

 * 1-2 years customerservice experience in a technical environmentrequired

 * Experience working within or as a vendor for localgovernment tax appraisal, assessment and collection groups a plus

 * Familiarity with using CRM Platforms to document all customer communication

 * History of use with Microsoft 365, Teams, and VOIP systems preferred

 * Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.

 * Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.

 * Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

 * Ability toanalyzecustomerworkflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

 * Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.

 * Commitment to continuous learning and adoption of emerging technologies and best practices.

 * Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

## Description

* Documentation of all customer communication through internal ticketing system, Team Support.

 * Diagnosing software issuesand bugs,performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

 * Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications

 * Learning, understanding,implementingand training on a variety of software applications

 * Identification and communication ofadditionalrevenue streams/opportunities

 * Providing regular and timely status reports and progress of assigned work to the Manager of Support Services


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