> Markdown version of [/jobs/ext/1975807-technical-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1975807-technical-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist I

- **Company:** Acuity Brands
- **Location:** Decatur, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $74,900.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Salesforce.Com
- **Published:** August 7, 2026
- **Apply:** https://careers.acuitybrands.com/talentcommunity/apply/1416840100/?locale=en_US

## About the Role

The ideal candidate will demonstrate excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company's reputation for outstanding customer service and technical expertise., * 2 years of work experience in a related field required

 * Ability to work remotely from a space with minimal distractions and reliable internet access
 * Ability to work in a fast-paced environment with a high volume of customer interactions requiring effective multitasking throughout the day
 * Demonstrated autonomy, diligence, professionalism, and a sense of responsibility
 * Demonstrated excellent communication and interpersonal skills
 * Ability to diagnose complex problems through analytical thinking
 * Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams
 * Computer applications - Microsoft Office Suite, Salesforce (or similar CRM)

Preferred Skills and Experience

 * Lighting experience preferred
 * Controls experience preferred
 * Call Center experience preferred
 * Technical degree preferred
 * Understanding of the fundamentals of manufacturing preferred

## Description

We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will provide superior technical support and deliver exceptional customer experiences to both internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and effective assistance., * Ensure that customers receive industry-leading Technical Support promoting brand loyalty

 * Assist in remote troubleshooting of performance issues with lighting and controls products
 * Collaborate with the Warranty team to provide solutions to field issues
 * Assist with installation and application questions
 * Utilize drawings and bills of material to provide information for replacement parts
 * Provide guidance for field modifications of installed products
 * Leverage Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed
 * Document customer interactions in Customer Relationship Management tool (Salesforce)
 * Continuously increase product knowledge by attending training to include self-guided or instructor-led modules and 1-on-1 shadowing / mentoring


## Related Videos

- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Selling Your Technical Vision | For Leaders and the Engineers Who Want to Become Them](https://www.wearedevelopers.com/videos/2058-selling-your-technical-vision-for-leaders-and-the-engineers-who-want-to-become-them)
- [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)