> Markdown version of [/jobs/ext/1976022-technical-support-engineer-hybrid-columbia-md](https://www.wearedevelopers.com/jobs/ext/1976022-technical-support-engineer-hybrid-columbia-md). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Hybrid/Columbia MD) - **Company:** Tenable - **Location:** Columbia, MD, United States - **Experience:** Experienced - **Salary:** $116,000.0 - $169,400.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Cyber Security, Databases, Computer Literacy, System Configuration, Linux, Elasticsearch, Hyper-V, Issue Tracking Systems, Network Security, Log Analysis, Microsoft SQL Server, MySQL, Oracle (Applications), Standard Sql, Salesforce.Com, Security Software, Software Engineering, TCP/IP, Wireshark, Virtualization Technology, Software Vulnerability Management, Large Language Models, Software Security, Nessus, Zendesk, Splunk, Docker, Vulnerability Analysis, Vmware, Programming Languages - **Published:** August 7, 2026 - **Apply:** https://www.careerjet.com/job/usd2c548e3027f13d35bab369fb992435e/eaa ## About the Role * Bachelor's degree in a technical field or equivalent experience * 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration. * Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus * Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience * Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus * Strong analytical and problem-solving skills, with the ability to learn quickly * Excellent written and verbal communication; customer-focused mindset * Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs * Flexibility to work occasional weekends or holidays * Must be able to work hybrid/onsite at HQ in Columbia, MD And Ideally: * Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting * Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) * Log analysis using a SEIM product (Splunk, ElasticSearch, etc) * Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) * Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) * Fundamental understanding of programming languages * Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) * Experience with or understanding of Certificates and CA's * Basic understanding of reviewing PCAPs with tools such as Wireshark * Bilingual candidates are desirable but not required (Spanish, Portuguese) ## Description Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Your Opportunity: * Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations * Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution. * Use remote troubleshooting techniques to troubleshoot and correct issues * Analyzing vulnerability scan results, system audits, and log events * Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues * Recreate customer software issues in a lab environment for engineering assessment * Ensure customer feedback is properly captured and channeled into Product Management and Research & Development * Maintain in-depth knowledge of Tenable products and information security best-practices * Create and publish solution knowledge for re-use by customers and Tenable employees * Continually review personal performance metrics to ensure goals are consistently met * May perform other duties and responsibilities that management may deem necessary from time to time * Opportunities for career advancement within Technical Support as well as other organizations within Tenable ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)