> Markdown version of [/jobs/ext/1976386-sr-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1976386-sr-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Help Desk Analyst - **Company:** Sutter Home Winery, Inc. - **Location:** Lodi, CA, United States - **Experience:** Expert - **Salary:** $79,456.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Connections, Remote Desktop Services, Airwatch, Sharepoint Document Library, Microsoft SharePoint, Software Engineering, Virtual Machines, VMware VSphere, Microsoft Power Automate, Tablet Computers, Laptops, SentinelOne Expertise, Cisco - **Published:** August 7, 2026 - **Apply:** https://jobs.tfewines.com/talentcommunity/apply/1416910600/?locale=en_US ## About the Role * Accuracy, attention to detail, and ability to follow through are essential. * Ability to organize, prioritize, and follow through on simultaneous tasks with minimal supervision. * Ability to interact effectively with other departments within the winery as well as outside agencies, including vendors. * Ability to conduct small projects and deployments without direct supervision. * Ability to conduct business in a professional manner. * Maintain a positive outlook and tone at all times, both within the IT department and with the broader user base. * Customer service, communication, and patience are of paramount importance in meeting timelines, dates, and key priorities., * Minimum of four years of experience providing end-user support. * Direct experience supporting Windows 10/11 and Microsoft Office 365 in an Active Directory environment. * Understanding and practical experience with VMware vSphere. * Experience with enterprise-level endpoint products such as SentinelOne, Outlook, Teams, Microsoft Copilot, Druva, and SCCM. * Valid California driver's license with a clean record., * Excellent written and verbal communication skills. * Strong analytical, organizational, and problem-solving skills with a client-focused and methodical approach to troubleshooting. * Knowledge of commonly used concepts, practices, and procedures within the IT environment. * Ability to communicate technical information clearly and professionally to users with varying levels of technical knowledge. * Ability to work independently and collaboratively in a fast-paced support environment. ## Description The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of Trinchero Family Estates by supporting a broad portfolio of IT applications, deploying and maintaining end-user devices and business technologies, and resolving support needs in alignment with business timelines and service expectations., The following reflects Trinchero Family Wine and Spirits definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons., * Provide rapid response and resolution of support requests from TFE employees related to Windows workstations and laptops, network connectivity, VPN (Cisco), email (Outlook), portal (SharePoint), and other technologies. * Troubleshoot hardware and software issues reported by TFE employees, including a large remote sales force. * Assist users through multiple modes of communication, utilizing remote desktop and other technologies, as well as deskside support. * Assist with user training and provide training materials or additional information to help increase overall productivity. Service Desk, Documentation & Issue Management * Track all activities through the ServiceDesk Plus ITSM tool. * Coordinate resources across IT during high-severity issues. * Contribute to the technical document library (IT Glue), including developing procedures and knowledge articles for new issues or configurations. * Drive solutions through to completion and manage expectations to avoid conflict or potential issues. Systems, Equipment & Deployment Support * Install IT equipment as needed, including desktops, laptops, printers, and related equipment. * Deploy and track Windows 11 laptops, desktops, tablets, and virtual machines. * Perform Active Directory administration. * Perform Mobile Device Management administration through AirWatch. * Provide project-based support to the department, including testing and deployment of new systems and procedures and creating technical documentation. * Assist with special projects, including deployment of new technologies. * Participate in an on-call scheduled rotation for after-hours support. * Accept new or modified duties and perform them in a satisfactory and timely manner. * Perform special projects as required. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)