> Markdown version of [/jobs/ext/197663-voip-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/197663-voip-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VoIP Help Desk Specialist - **Company:** Ambit Inc. - **Location:** Hoover, AL, United States - **Salary:** $40,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Linux, Internet Protocol Telephony, Os Ticket, Cisco - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c4e901b487bfa67f ## About the Role Do you have experience in Teamwork?, * Self-Starter: You learn quickly, take initiative, and thrive in situations where you're required to find solutions independently. * Problem-Solver: You excel at troubleshooting technical issues and enjoy the challenge of resolving difficult problems. Whether it's tinkering with hardware or finding solutions on your own, you embrace tough challenges and work quickly to resolve them. * Attention to Detail: You have a keen eye for spotting small issues before they escalate into bigger problems. * Strong Communicator: You write and speak clearly, translating technical issues into simple terms for clients. You also take detailed, accurate notes and maintain thorough documentation for future reference. * Typing Speed: You can type at least 35 words per minute with accuracy. * Experience with VoIP Systems: Familiarity with platforms like FreePBX, Cisco Call Manager, Shoretel, Mitel, or similar is a plus. * Previous Work in a High-Volume Environment: You've worked in an environment with high-call or ticket volumes, and can manage multiple issues simultaneously without compromising service quality. * Passion for Technology: You have a genuine interest in IT and VoIP systems, and you're always looking to deepen your knowledge. * Technical Troubleshooting Experience: You have hands-on experience diagnosing and resolving technical issues. * Linux Knowledge: Familiarity with Linux is a plus, but not required. ## Description As a Help Desk Specialist at Ambit Solutions, you'll be at the forefront of providing technical support for our VoIP systems. Our team specializes in managing E911 regulations, intercom systems, phone systems, trunking, and all things VoIP to ensure our clients' safety and communication needs are met. We are looking for someone who thrives in a fast-paced environment and is passionate about helping clients maintain the highest standards of safety and reliability in their communications systems. What You'll Do * Client Support: Provide prompt, high-quality assistance to clients via phone and email regarding VoIP systems. You'll need to be able to multitask efficiently in a fast-paced environment with quick deadlines, ensuring clients' communication needs are met in a timely manner. * Technical Troubleshooting: Analyze and resolve VoIP issues, leveraging your self-learning ability to quickly adapt to new tools, technologies, and troubleshooting techniques. * FreePBX Support: Assist clients with FreePBX edits and troubleshoot issues. * Advanced Ticket Resolution: Serve as the first point of contact for technical issues, investigating and resolving support tickets in a timely and efficient manner, while maintaining detailed notes and clear written communication throughout the process. * Ongoing Learning: Take initiative to grow your technical knowledge, particularly in advanced VoIP technology. * Process Improvement: Identify areas for improvement and suggest changes to enhance team efficiency and client satisfaction. ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)