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# Deskside Support Technician

- **Company:** General Dynamics Information Technology
- **Location:** Bethesda, MD, United States
- **Experience:** Experienced
- **Salary:** $63,315.0 - $85,654.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Computer Networks, Desktop Computing, Linux, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Windows Desktop, Wi-Fi Technology, Mobileiron, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Laptops, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://dejobs.org/x/x/D081AAEFCE2B4DC6909AB551E9EA98E5/job/

## About the Role

IT Service Management Tools,ServiceNow Platform,Troubleshooting, 2 + years of related experience, * Associate's degree in IT, Computer Science, or related field, or equivalent technical training (trade school, bootcamp, military experience)

 * 2-4 years of related IT support experience with imaging / deploying PCs, troubleshooting Windows and basic networking
 * Working in ticketing systems and with end users in person
 * Experience supporting enterprise endpoints across multiple operating systems.
 * Familiarity with device management systems (Intune, JAMF, BigFix, etc.).
 * Strong troubleshooting, communication, and customer service skills.
 * Experience with ServiceNow or similar ITSM tools.
 * Ability to lift up to 25-40 lbs and work onsite across multiple NIH buildings.

Preferred

 * Prior experience in federal, research, or healthcare environments.
 * Technical certifications (CompTIA A+/Network+/Security+, Apple, Microsoft, JAMF).

Security Clearance

 * Ability to obtain and maintain an NIH Public Trust clearance

## Description

GDIT is seeking a Deskside Support Technician to provide Tier 2 technical support for NIH users in a fast-paced research and scientific environment. This role delivers hands-on support for endpoint devices, resolves complex technical issues, and ensures high-quality service in alignment with customer satisfaction goals and established SLAs. The Technician works onsite and supports day-to-day IT operations across the NIH campus., * Provide onsite Tier 2 support for Windows 11, macOS, Linux/UNIX, iOS, and Android devices.

 * Troubleshoot and resolve issues for desktops, laptops, mobile devices, and peripherals (printers, scanners, monitors, docking stations).
 * Install software, deploy hardware, and support device configurations.
 * Use enterprise tools including Intune, JAMF, BigFix, Trellix ePO, MobileIron, and ServiceNow.
 * Diagnose incidents, document actions clearly, and complete After-Action Reports when required.
 * Maintain 95% accuracy in asset and software inventories.
 * Support basic network troubleshooting (VPN, Wi-Fi, connectivity, network printers).
 * Meet or exceed SLAs for incident resolution, installations, hardware deployment, and outage assessment.
 * Provide professional, customer-focused service to users of all technical levels.


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