> Markdown version of [/jobs/ext/1976684-manager-information-security](https://www.wearedevelopers.com/jobs/ext/1976684-manager-information-security). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Information Security - **Company:** TTEC - **Location:** Des Moines, IA, United States (Remote available) - **Experience:** Experienced - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Data Loss, Information Technology Operations, Network Security, Security Information and Event Management, Software Security, Firewalls (Computer Science) - **Published:** August 7, 2026 - **Apply:** https://dejobs.org/x/x/D27759AF4F9F4AD2B05AE5A02FE4E7A8/job/ ## About the Role * Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response. * Knowledge of Change Control best practices with CAB Participation experience preferred. * Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience. * Knowledge of information security principles, concepts, practices. * Knowledge of networks, firewalls, and operating systems. * Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues. * Strong analytical skills and able to collate and interpret data from various sources. ## Description * Manage a team ofInformation Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA's. * Manage escalations, executive reporting and day to day troubleshooting/problem resolution. * Maintain TTEC's Information Security standards to reduce risk related to data loss and security incidents. * Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed. * Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment. * Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture. * Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services. * Create, track, and manage tickets to resolution; validate remediation and escalate issues when required. * Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities. * Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency. * Support network security operations when required and to strengthen our overall security capabilities. * Provide backup support during urgent or emergency situations to ensure continuity of security operations During a Typical Day, You'll * Proactively monitor cloud and on-premise environments to identify potential security concerns * Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution * Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others * Analyze trends and system behavior to recognize and address emerging risks or recurring problems * Engage with cross-functional teams to better understand the systems and environments you support * Communicate effectively with stakeholders regarding incidents, changes, updates, and progress * Document findings, update runbooks, and create or refine internal procedures to support consistent operations * Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices * Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How to Avoid LLM Pitfalls - Mete Atamel and Guillaume Laforge](https://www.wearedevelopers.com/videos/1328-how-to-avoid-llm-pitfalls-mete-atamel-and-guillaume-laforge) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)