> Markdown version of [/jobs/ext/1976735-deskside-support-engineer](https://www.wearedevelopers.com/jobs/ext/1976735-deskside-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Engineer - **Company:** Cognizant Technology Solutions Corporation - **Location:** Houston, TX, United States - **Salary:** $37,800.0 - $59,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Macintosh Computers, Computing Platforms, Microsoft Outlook, Desktop Computing, Linux, Virtual Private Networks (VPN), Microsoft Office, Windows Search, Network Configuration and Change Management, Productivity Software, Virtual Local Area Networks, Wide Area Networks, Information Technology, Laptops - **Published:** August 7, 2026 - **Apply:** https://dejobs.org/x/x/ADBE26E6301745BFB42E3F93A55C8E88/job/ ## About the Role 1-5 years of experience in desktops, workstations, notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed, Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Strong Microsoft Office skills (Outlook, Word, and Excel) Effective communication in English and local languages ## Description Provide hardware break fix support, typically by whole unit swap Manage spares provided on site Provide deskside support, as described Execute installations and changes Deliver an excellent level of customer service Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations Interface with multiple levels of end users, management, VIPs' and local technical staff. Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN Responsible for asset tagging and entering all incoming equipment into our asset management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)