> Markdown version of [/jobs/ext/1977062-problem-support-manager](https://www.wearedevelopers.com/jobs/ext/1977062-problem-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Problem Support Manager

- **Company:** Computer World Services
- **Location:** Ashburn, VA, United States
- **Experience:** Expert
- **Salary:** $95,000.0 - $145,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Digital Content, Network Control, Computer Network Operations, Network Support, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.jofdav.com/jobs/59132599-problem-support-manager

## About the Role

* 6+ years of experience in problem or network support management.
 * Bachelor's in IT, Engineering, or related field.
 * ITIL v3 and CCNA certification.

Preferred Qualifications

 * CCNP or CompTIA Network+ certification.
 * Experience with Federal ITIL processes.

Place of Performance

 * Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

Clearance

 * Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

$95,000 - $145,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

## Description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S.

Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.

The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability., * Conduct root cause analysis (RCA) for recurring incidents.

 * Maintain and manage problem records in ServiceNow.
 * Identify corrective and preventive actions.
 * Provide trend analysis reports to CBP stakeholders.
 * Coordinate problem review boards and follow-up activities.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The Digital Wellness Seminar: How NOT to Get Manipulated through Online Content](https://www.wearedevelopers.com/videos/1920-the-digital-wellness-seminar-how-not-to-get-manipulated-through-online-content)
- [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fireside Chat with Cloudflare's Chief Strategy Officer, Stephanie Cohen (with Mike Butcher MBE)](https://www.wearedevelopers.com/videos/1366-fireside-chat-with-cloudflare-s-chief-strategy-officer-stephanie-cohen-with-mike-butcher-mbe)
- [A Hitchhikers Guide to Container Security - Automotive Edition 2024](https://www.wearedevelopers.com/videos/1119-a-hitchhikers-guide-to-container-security-automotive-edition-2024)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)