> Markdown version of [/jobs/ext/1977063-it-support-level-1-specialist-hudson-tunnel-project](https://www.wearedevelopers.com/jobs/ext/1977063-it-support-level-1-specialist-hudson-tunnel-project). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Level 1 Specialist - Hudson Tunnel Project - **Company:** NPAworldwide - **Location:** Newark, NJ, United States - **Experience:** Starter - **Salary:** $90,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Cisco Hardwares, Microsoft SharePoint, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Zendesk - **Published:** August 7, 2026 - **Apply:** https://www.disabledperson.com/jobs/74083534-it-support-level-1-specialist-hudson-tunnel-project ## About the Role What You Bring * 1-3 years of IT network support experience, or equivalent coursework/internship background. * Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). * Familiarity with IT ticketing systems such as Zendesk or similar tools. * Strong organizational skills and the ability to prioritize tasks effectively. * A willingness to learn new technologies and grow within the team. * Excellent communication and customer service skills. Preferred: Exposure to Cisco Meraki, basic Intune/MDM knowledge, iOS device management experience, or certifications such as CompTIA ITF+ or MS-900. ## Description We're looking for a Dynamic and motivated IT Support Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build realworld experience in a modern, cloudfirst environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work handson with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, teamoriented environment. What You'll Do * Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting. * Assist with iOS device setup and management through Apple Business Manager. * Monitor IT systems and escalate issues to Level 2 or senior team members when needed. * Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation. * Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking. * Support endpoint management and promote security best practices across the organization. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)