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# Help Desk Specialist Level I

- **Company:** Dasi, LLC
- **Location:** Doral, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Cyber Security, E-Procurement, Computer Equipment, Information Technology
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5cbdedcde433d679

## About the Role

Do you have experience in Time management?, Do you have a High school diploma or GED?, * Possess strong communication, analytical, and time management skills.

 * Is able to troubleshoot problems and think outside the box.
 * Clearly communicates in verbal and written form to all levels.
 * Shows a passion for excellence, service and innovation., * Highschool diploma or equivalent.
 * No prior professional IT experience necessary
 * IT industry recognized certification (A+, MCP, MCSE, Help Desk professional certification) are a plus, but not required.
 * Aerospace background or experience is a plus, but not required.

## Description

At DASI, we offer a total e-procurement solution for aircraft parts to its customers. The IT department is responsible for providing high quality services to meet business needs and strategies. The role of Help Desk Specialist is key to achieve these tasks. As a part of a greater initiative, the IT department is leading the efforts in operational sustainability, by recycling and repurposing, broken and dated technologies, simplifying processes, striving to go paperless and giving each end user, the power to perform their job to the best of their capabilities.

This position is an entry-level position and will be responsible for first level help desk support for remote and onsite users. This position is full-time onsite which provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other technologies., * To have the ability to learn customer support processes and techniques.

 * To take ownership, keep everyone in the loop with the status of the project and/or ticket.
 * To keep up to date documentation on the different projects and/or tickets.
 * To stay up to date with the current IT trends and Cyber Security threats.
 * Develops collaborative working relationships.
 * Identifies the stakeholders on the request for help.
 * Perform all other duties as assigned.


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