> Markdown version of [/jobs/ext/1977191-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1977191-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Coursera
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, Audio Video Distribution, Software as a Service, System Configuration, Network Troubleshooting, Microsoft Office, Network Administration, Okta, Slack, Casper Suite, Gsuite, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/it-support-engineer-usa-58828756

## About the Role

IT with audiovisual systems and video conference setups * Documentation, routing, and prioritization of IT support requests * Project management involvement and process improvement recommendations Tasks * 4+ years in IT/desktop support or system administration * Extensive Mac OS configuration and troubleshooting experience * Windows 10+ troubleshooting experience (advantage) * Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta * Experience supporting AV systems and events * Strong written and verbal communication for technical and non-technical audiences * Curiosity and willingness to learn new things * Ability to collaborate with cross-functional teams and manage escalations Key requirements * competitive benefits * bonus and RSU equity programs * global perks * health and wellness benefits * zone-based pay * career growth opportunities

## Description

Experteer Overview In this role you support Coursera's internal operations by delivering frontline IT help across a global 2500+ device footprint. You'll troubleshoot end-user issues, manage SaaS assets, deploy hardware, onboard/offboard colleagues, and support A/V needs for meetings and events. Working in a small, agile IT team, you'll gain exposure to core IT functions and grow toward more advanced admin tasks. You'll help keep systems reliable while shaping internal IT processes and self-service resources. Compensation / Benefits * Global IT support for 2500+ systems (Mac 95%, Windows & VDI 5) * End-user incident response and troubleshooting for hardware, software, and network issues * Office IT support to meet business needs and events * New hire IT onboarding and tool orientation * Escalation handling and liaison with Systems/Network Administration * Hardware asset lifecycle and SaaS asset management * Create/maintain knowledge content and promote self-service support * Assist with audiovisual systems and video conference setups * Documentation, routing, and prioritization of IT support requests * Project management involvement and process improvement recommendations Tasks * 4+ years in IT/desktop support or system administration * Extensive Mac OS configuration and troubleshooting experience * Windows 10+ troubleshooting experience (advantage) * Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta * Experience supporting AV systems and events * Strong written and verbal communication for technical and non-technical audiences * Curiosity and willingness to learn new things * Ability to collaborate with cross-functional teams and manage escalations Key requirements * competitive benefits * bonus and RSU equity programs * global perks * health and wellness benefits * zone-based pay * career growth opportunities


## Related Videos

- [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai)
- [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another)
- [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers)
- [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia)

## Related Articles

- [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)
- [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)