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# Technical Support Specialist I

- **Company:** OneAZ Credit Union
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $56,823.0 - $71,029.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, Desktop Computing, Hard Disk Drives, IBM ViaVoice, Microsoft Office, Network Service, Software Systems, Software Licensing, Computer Equipment, Network Server
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95e6f762ae67ac48

## About the Role

Do you have a High school diploma or GED?, * High school diploma. Bachelor's degree preferred, or completion of related coursework/certification.

 * One to two years' help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience.
 * Experience in computer operating systems, desktop application software and computer hardware.
 * Travel may be required for implementing, delivering, and repairing equipment to company locations.

## Description

Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users.

 * Analyzes end user needs and orders.
 * Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
 * Loads software such as operating systems, office, and operations software onto computers.
 * Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
 * Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
 * Instructs users in use of equipment, software, and related material.
 * Enters commands and observes system functions to verify correct system operation.
 * Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
 * Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
 * Coordinates activities with network services or other information systems groups.
 * Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
 * Escalates major system problems to computer operations, engineering, or application support.
 * Performs basic telephone maintenance.
 * Performs other duties as assigned.


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