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# Desktop Support Technician

- **Company:** Robert Half
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Active Directory, Azure Active Directory, Software Deployment, Microsoft InTune, Laptops, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.juju.com/job/00000000glxjzp

## About the Role

* At least 3 years of experience in desktop support, device provisioning, or a closely related technical support environment.

 * Working knowledge of Intune, Active Directory, Azure Active Directory, and Microsoft Entra ID.

 * Experience using shipping software and coordinating equipment distribution logistics.

 * Familiarity with ticket management systems used to log, track, and resolve technical work.

 * Strong attention to detail with the ability to keep accurate records and manage multiple tasks effectively.

 * Ability to work onsite five days per week in Dallas, Texas.

 * Must be comfortable covering parking expenses associated with onsite work. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

Description We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a Contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees. The ideal candidate brings hands-on desktop support experience, strong organizational skills, and the ability to manage device setup, software deployment, and shipment coordination in a fast-paced environment., * Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery.

 * Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment.

 * Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies.

 * Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding.

 * Maintain accurate documentation for assigned devices, inventory status, and shipping activity.

 * Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system.

 * Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software.

 * Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs. Requirements * A+ certification is required for this role.


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