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# Graduate End User Services

- **Company:** Leon's Fine Foods, Inc.
- **Location:** Lisbon, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Configuration Management Databases, Software Documentation, Networking Basics, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://careers.leonteq.com?page=advertisement_display&id=1962

## About the Role

* Master's degree in Information Technology, Computer Science, Engineering, or a related field.
 * Good understanding of Windows operating systems, Microsoft 365, and workplace technologies.
 * Basic knowledge of hardware troubleshooting, networking fundamentals, and user support.
 * Strong analytical and problem-solving skills with a structured approach.
 * Excellent communication and interpersonal skills with a customer-focused mindset.
 * Strong willingness to learn and develop technical expertise.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * Fluency in business English

Nice to have

 * Relevant internship or previous experience in IT support or End User Services.
 * Additional languages (Portuguese, German, French, or Italian)., * Two intensive one-week off-site training programs designed to accelerate your early career development.
 * Upon successful completion of the twelve-month Leonteq Graduate Program, the possibility of a permanent full-time role, setting you up for long-term success at Leonteq.
 * Opportunities to gain hands-on experience supporting a global workforce while developing technical and customer service skills in an international FinTech environment.

## Description

Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company. You will help deliver high-quality IT support and workplace services, ensuring employees have the tools and technology they need to work efficiently., * Provide first- and second-level support for hardware, software, and workplace technology.

 * Prepare, configure, deploy, and maintain laptops, mobile devices, and peripherals for new and existing employees.
 * Working with a global team and supporting with Vendors for End User related incidents and issues
 * Troubleshoot hardware, software, printing, connectivity, and collaboration tool issues.
 * Assist with the onboarding and offboarding of employees by ensuring timely IT equipment and access provisioning.
 * Assist with management of CMDB IT Asset inventory and contribute with automation requirements.
 * Assist with end user Application related setup and configuration issues. Acting as an integration bridge between other IT Operation or IT Development teams.
 * Contribute to the creation and maintenance of knowledge base articles and user documentation.


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