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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer - **Company:** Compass Inc - **Location:** McLean, VA, United States (Remote available) - **Experience:** Expert - **Salary:** $83,200.0 - $99,840.0 - **Contract:** Temporary to permanent - **Skills:** HTML, JavaScript (Programming Language), Computer-Aided Design, Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon S3, Program Optimization, Customer Interaction Management (Software), Amazon DynamoDB, Salesforce.Com, Systems Integration, Web Services, Amazon Connect, Cloudformation, Functional Programming, Servicenow, User Accounts - **Published:** August 7, 2026 - **Apply:** https://mondo.gosnaphop.com/jobs/l/login/c8336608-98ca-11ec-8029-42010a8a0008/498bc035-92b4-11f1-97a0-024201c20d84/false?applyId=175a97fa-8d02-11f1-a9ee-02420a6c7775&apply=true&returnUrl=%2Fjobs%2Fl%2Frecruiting%2Fjobapplication%2F175a97fa-8d02-11f1-a9ee-02420a6c7775%2F498bc035-92b4-11f1-97a0-024201c20d84%2Ffalse%3Fstep%3D1 ## About the Role * 5 years of ServiceNow development experience * Experience serving as the primary or sole owner of a ServiceNow platform * Hands-on experience integrating ServiceNow with Amazon Connect in a production environment * Strong JavaScript and Glide API development experience * Experience with ServiceNow ITSM modules, preferably CSM Pro and Contact Center functionality * Experience building and supporting REST and SOAP API integrations * Experience independently managing ServiceNow platform upgrades, patches, and releases * Strong understanding of ITIL/ITSM best practices * HTML and CSS experience * Excellent troubleshooting and problem-solving skills * Strong communication skills with the ability to explain technical concepts to non-technical stakeholders * Bachelor's degree or equivalent ServiceNow certifications, * Experience with IVR systems or contact center technologies * ServiceNow certifications (CSA, CAD, CIS) * AWS experience beyond Amazon Connect (Lambda, DynamoDB, S3, CloudFormation) * Experience building scoped applications within ServiceNow * Experience documenting technical workflows in Agile environments * Experience implementing AI capabilities within the ServiceNow platform ## Description Seeking a ServiceNow Developer to serve as the primary owner of a ServiceNow CSM Pro environment supporting a customer contact center platform. This role combines hands-on ServiceNow development, platform administration, Amazon Connect integration, and ongoing platform optimization. The ideal candidate is a self-directed engineer who can independently manage the platform, proactively recommend improvements, and partner with business stakeholders to deliver scalable customer service solutions. Day-to-Day Responsibilities: * Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilities * Develop and troubleshoot JavaScript and Glide API solutions to support custom workflows and platform enhancements * Administer and maintain Amazon Connect integrations with ServiceNow and related systems * Design, develop, and support REST/SOAP API integrations with third-party platforms * Manage ServiceNow platform upgrades, patches, releases, and performance improvements * Configure and administer user accounts, permissions, and security for Contact Center personnel * Troubleshoot production issues within the customer portal and deliver timely resolutions * Build new features, custom workflows, UI enhancements, and platform automations * Lead internal demonstrations of new functionality and communicate technical concepts to business stakeholders * Document platform configurations, workflows, and deployment changes * Partner with product teams to identify opportunities for platform improvements and process optimization * Support AI capabilities within the ServiceNow platform and recommend new automation opportunities ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [WeAreDevelopers LIVE - CSS is DOOMed](https://www.wearedevelopers.com/videos/1838-wearedevelopers-live-css-is-doomed) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)