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# Director, Enterprise Solution Consultant

- **Company:** ServiceNow
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Computing Platforms, Configuration Management Databases, Data Governance, Workflow Management Systems, ServiceNow Customer Service Management, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/director-enterprise-solution-consultant-chicago-il-usa-58831090

## About the Role

as * Uncover possibilities and position ServiceNow as the essential platform enabling the vision * Present technical point of view to C-level and board audiences as a business imperative * Move customers from siloed thinking to integrated, platform-centric operating models * Co-create transformation stories with Pursuit Leads and executives to maintain executive momentum over 9-18 months * Demonstrate authoritative knowledge of platform architecture, workflow orchestration, AI governance, and integration patterns * Map use cases to ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent strategy * Identify and articulate risks, dependencies, and architectural tradeoffs early * Partner with specialist consultants and product teams to validate feasibility and scope transformation architecture * Coordinate pre-sales discovery, architecture validation, and technical deliverables to maximize deal velocity * Develop proposal architecture, transformation roadmaps,
and go-live readiness assessments for the 9-18 month journey * Ensure clean handoff to delivery with clear specifications and milestones * Own technical risk identification and mitigation across the deal cycle * Maintain deep understanding of industry challenges and ServiceNow success patterns * Serve as a field voice for customer feedback and product innovation * Contribute to Elevate enablement, battle cards, and industry sales plays Tasks * 10+ years in enterprise pre-sales, customer success, or solution architecture roles (ServiceNow experience preferred) * Proven success in long-cycle deals with C-level engagement * Experience designing and owning end-to-end transformation strategies or operating model redesigns * Track record presenting to executives and making strategic recommendations * Authoritative knowledge of enterprise workflow platforms, business process automation, and IT service management principles * Working knowledge of ITSM best practices (incident, change, aaaaaaZ
_ and request management) * Technical knowledge of at least two ServiceNow modules (ITOM, CSM, FSM, GRC, CMDB, Intelligence) * Comfort with enterprise architecture concepts: integration patterns, data governance, platform consolidation, API orchestration * Understanding of business process discovery, workflow design, and process optimization methodology * Strong executive presence, storytelling, and collaboration skills * Ability to work across sales, delivery, product, and customer teams toward shared outcomes * Self-directed, customer-centric, adaptable, and growth mindset Key requirements *

## Description

Experteer Overview As a Transformational Platform Consultant, you craft multi-year transformation visions for top customers, guiding them from point products to enterprise-scale change. You act as a trusted technical advisor, co-designing a North Star operating model and articulating a compelling platform strategy across workflow, intelligence, and governance. You lead discovery, build executive-level narratives, and maintain momentum through long transformation journeys. This role blends technical depth with strategic storytelling to position ServiceNow as the essential platform enabling the future state. Compensation / Benefits * Co-design the customer North Star operating model with Pursuit Leads and executives * Own the technical transformation narrative across platform architecture, beyond 'how' to 'why' * Lead discovery workshops to unlock new possibilities for the customer * Translate business imperatives into a coherent ServiceNow platform hypothesis for competitive advantage * Uncover possibilities and position ServiceNow as the essential platform enabling the vision * Present technical point of view to C-level and board audiences as a business imperative * Move customers from siloed thinking to integrated, platform-centric operating models * Co-create transformation stories with Pursuit Leads and executives to maintain executive momentum over 9-18 months * Demonstrate authoritative knowledge of platform architecture, workflow orchestration, AI governance, and integration patterns * Map use cases to ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent strategy * Identify and articulate risks, dependencies, and architectural tradeoffs early * Partner with specialist consultants and product teams to validate feasibility and scope transformation architecture * Coordinate pre-sales discovery, architecture validation, and technical deliverables to maximize deal velocity * Develop proposal architecture, transformation roadmaps, and go-live readiness assessments for the 9-18 month journey * Ensure clean handoff to delivery with clear specifications and milestones * Own technical risk identification and mitigation across the deal cycle * Maintain deep understanding of industry challenges and ServiceNow success patterns * Serve as a field voice for customer feedback and product innovation * Contribute to Elevate enablement, battle cards, and industry sales plays Tasks * 10+ years in enterprise pre-sales, customer success, or solution architecture roles (ServiceNow experience preferred) * Proven success in long-cycle deals with C-level engagement * Experience designing and owning end-to-end transformation strategies or operating model redesigns * Track record presenting to executives and making strategic recommendations * Authoritative knowledge of enterprise workflow platforms, business process automation, and IT service management principles * Working knowledge of ITSM best practices (incident, change, problem, and request management) * Technical knowledge of at least two ServiceNow modules (ITOM, CSM, FSM, GRC, CMDB, Intelligence) * Comfort with enterprise architecture concepts: integration patterns, data governance, platform consolidation, API orchestration * Understanding of business process discovery, workflow design, and process optimization methodology * Strong executive presence, storytelling, and collaboration skills * Ability to work across sales, delivery, product, and customer teams toward shared outcomes * Self-directed, customer-centric, adaptable, and growth mindset Key requirements *


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