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# Field Service Dispatcher

- **Company:** Sartorius Mechatronics Corporation
- **Location:** Bohemia, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Open Service Interface Definitions, SAP (Applications), Software Systems
- **Published:** August 7, 2026
- **Apply:** https://www.juju.com/job/00000000gm0a17

## About the Role

+ High School Diploma/GED required (College Degree preferred)

Experience:

 + 2+ years in customer service, dispatching, or scheduling

 + Beginner's experience with Microsoft Office (Word, Excel, Outlook)

 + SAP/ERP experience preferred

 + Service Management System experience preferred

We Value:

 + Ability to take ownership of processes

 + Independent, professional, and self-driven

 + Effective & efficient written & oral communication skills

 + Strong organizational skills

 + Attention to detail

 + Strong ability to multi-task

 + Ability to triage and problem solve

 + Identification with our core values: Sustainability, Openness, Enjoyment

## Description

As the Field Service Dispatcher, you will be primarily responsible for assigning, dispatching, and scheduling onsite services at customer sites for the Field Service Engineers. They will be a key driver in the success of Service by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.

What you will accomplish together with us:

 + Assigning Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates

 + Scheduling onsite field services with end user customers via phone and email

 + Confirming all onsite dates with customers and field engineers in advance of services

 + Make adjustments to engineer schedules or customer visits as needed

 + Ensure all onsite requirements are met prior to services taking place

 + Ensure all equipment is delivered and available at the customer site

 + Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site

 + Place, track, and follow up on orders for all spare parts needed for onsite activities

 + Assist in inventory management for Field Service Engineer van stock

 + Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.

 + Create and update customer master and contact information within SMS and/or ERP

 + Review and monitor all open service orders in need of scheduling

 + Prepare quotations for onsite repairs of systems, with assistance from Technical Support

 + Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities


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