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# Application Support Specialist II

- **Company:** City of El Paso
- **Location:** El Paso, TX, United States
- **Experience:** Expert
- **Salary:** $65,473.0 - $81,841.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Application Configuration Access Protocols, Software Applications, Software Documentation, Databases, Software Debugging, Issue Tracking Systems, Software Maintenance, Software Engineering, Systems Integration, Data Processing, Enterprise Software Applications, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://careersingovernment.com/job/2359850/security-resource-person-previous-applicants-need-not-apply/

## About the Role

MOS Codes: None

Education and Experience : Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing, or related field and two (2) years of software support and analysis experience, or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing, or related and four (4) years of software support and analysis experience.

Licenses and Certificates : A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Special Requirements : Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of hire and maintain CJIS eligibility. CJIS requirements are related to system access, and the following list of convictions and/or deferred adjudications will fail the CJIS background check and result in disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

## Description

Under direction, is responsible for managing the resolution of software application and system issues that arise across the organization and for the configuration, and maintenance of large scale applications and documentation.

Typical Duties

Identifying and resolving software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems and operations. Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and
improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system. Actively manage customer satisfaction and provide timely updates on project and task progress.

Maintain complex automated systems and software applications. Involves: Preparing complete and precise user instructions and system documentation for implemented systems in accordance with established standards. Report program activity and project status to management. Analyze software packages and modify them to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort, and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels.

Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned. Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures.

Supervise assigned staff. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinates' appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially.


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