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# Amazon Connect Support Engineer - Tier 2

- **Company:** Technogen, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $73,450.0 - $132,775.0
- **Contract:** Permanent contract
- **Skills:** Queue Management Systems, Amazon Connect, User Administration
- **Published:** August 7, 2026
- **Apply:** https://www.careerjet.com/jobad/us97abd3f532e61f02087b7ca654cd2a16

## About the Role

3-6 years

## Description

Incident investigation
Queue management
Contact-flow troubleshooting
User administration
Escalation handling
SLA compliance


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