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# IT Support Technician

- **Company:** Hooker Furnishings Corporation
- **Location:** Bedford, VA, United States
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, HP Thin Clients, Networking Hardware, Microsoft Dynamics, Solid Edge, Wi-Fi Technology, Information Technology, Lectra, Laptops
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de55804cf5165ac3

## About the Role

Do you have experience in Solid Edge?, * Have a 2-year degree in IT (Relevant Electronics background will be considered in lieu of degree)

 * Have previous experience with RF Scanners and printers and previous experience working in a manufacturing center environment.
 * Have worked in Microsoft Dynamics 365 would be a plus (but not required)
 * Have knowledge or worked with Lectra, Plataine, & or Solid Edge software would be a plus (but not required)
 * Have IT affiliated course certificates would be a plus (but not required)
 * Be a strong communicator and able to quickly and accurately document project details and help desk resolutions.
 * Have a strong attention to detail
 * Be a team player, but also work well with minimal supervision

## Description

The IT Support Technician is an integral part of our organization and will report to the Director of IT. This is a fully on-site position with less than 10% travel required. Responsibilities include:

 * Use knowledge of Windows operating systems to complete installs and upgrades, and support plant with troubleshooting and other system issues.
 * Deliver excellent customer service to employees with a sense of urgency, providing follow-up as needed and documenting all end-user interactions.
 * Provide telephone, remote, or in-person IT service and support to all Sam Moore plant and office employees.
 * Assist with performing preventative maintenance, patches, and upgrades on technological equipment on a scheduled basis.
 * Install and configure hardware and software components in accordance with IT policies.
 * Configure & set up PC's, laptops, thin clients, printers, etc. for new hires.
 * Work with backup and Antivirus solutions.
 * Use knowledge of Wi-Fi, network hardware, and connections daily.
 * Develop and coordinate plant IT projects to be completed on time or ahead of schedule.
 * Maintain inventories of equipment, forms, ribbons, & toner and provide report of those consumables monthly.


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