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# IT Support Spec I

- **Company:** International Game Technology Inc
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Salary:** $54,000.0 - $61,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Computer Equipment, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://jobs.igt.com/talentcommunity/apply/1368885457/?locale=en_US

## About the Role

* High school diploma required.
 * Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.

Experience

 * 0-2 years of experience in an IT support or Help Desk role.
 * Experience supporting both on-site and remote users.
 * Strong analytical and problem-solving skills.
 * Excellent communication skills with the ability to explain technical concepts to non-technical users.
 * Customer-focused approach with strong phone support and service skills.

Technical Skills

 * Basic troubleshooting experience with Microsoft Office applications and other software.
 * Working knowledge of Windows operating systems and general computer hardware.
 * Ability to quickly learn and apply new technologies and technical processes.
#LI-AM1
#LI-HYBRID

## Description

The Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services. This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience., * Provide first-line technical support for hardware, software, and workstation-related issues.

 * Image, configure, deploy, and track employee workstations across the organization.
 * Support employee onboarding and offboarding by coordinating IT equipment and system access.
 * Manage IT assets, inventory, and workstation locations, including office relocations.
 * Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
 * Create and maintain IT documentation and contribute to the department knowledge base.
 * Support conference room technology and provide emergency assistance when required.
 * Escalate and report recurring or complex technical issues.
 * Coordinate warranty support with vendors and third-party providers.
 * Assist with inventory procurement and IT infrastructure projects.
 * Provide IT support for company and customer-facing events.
 * Perform additional duties as assigned.


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