> Markdown version of [/jobs/ext/1980133-it-helpdesk-engineer-1st-2nd-line-it-services-group-zaventem-remote](https://www.wearedevelopers.com/jobs/ext/1980133-it-helpdesk-engineer-1st-2nd-line-it-services-group-zaventem-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Engineer 1st - 2nd line - IT Services group - Zaventem/remote

- **Company:** Roucoucou
- **Location:** Zaventem, Belgium (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://www.adzuna.be/details/5833085681

## About the Role

️ Je hebt minstens 2 jaar ervaring met Windows, Microsoft 365 en netwerken.

️ Je bent leergierig, wil jezelf continu verbeteren, bent een probleemoplosser/denkt in oplossingen.

️ Je bent communicatief en klantgericht

️ Je hebt een heel goede kennis Nederlands. Een goede kennis Frans is een troef.

## Description

Je bent hét eerste aanspreekpunt voor onze klanten en helpt hen met ICT-problemen in het
Nederlands (indien je een goede kennis Frans hebt, help je ook in het Frans)

Je lost 1st en 2nd line issues zelfstandig op en zorgt ervoor dat alles snel en efficiënt werkt.

Je communiceert helder en professioneel met klanten, zodat zij zich goed geholpen voelen.
Je analyseert terugkerende problemen en zoekt naar structurele oplossingen.

Je documenteert slimme oplossingen zodat ons hele team nog beter wordt.

Je werkt samen met andere meer ervaren engineers om jouw skills razendsnel te ontwikkelen


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)