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# IT Helpdesk Technician

- **Company:** Mercedes Benz
- **Location:** West Palm Beach, FL, United States
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Microsoft Office, Windows Servers, Network Service, Topdesk, TCP/IP, Wide Area Networks, Computer Networking Systems
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e13aded99227413a

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Project management?, * Valid Driver's License

 * One year Helpdesk experience (preferred)
 * Excellent customer service, communication, and time management skills
 * Ability to quickly adapt to changing project requirements
 * Must possess ability to manage multiple projects concurrently
 * Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
 * Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
 * Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
 * Must be a United States citizen with a valid driver's license and clean driving record
 * Must be willing to travel on a daily basis between locations

## Description

At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds., * Support a group of automotive dealerships in the greater Capital District.

 * Support, maintain and implement Microsoft Windows workstations, clients and printers
 * Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
 * Documents, report, track and resolve incidents in the Help Desk software
 * Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
 * Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
 * Coordinate and provide 1st and 2nd level support for addressing new and open issues
 * Interface with automobile manufacturer IT support to resolve open issues
 * Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
 * Additional responsibilities as assigned by IT Director


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