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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Recruitment Helpline - **Location:** Hemel Hempstead, UK - **Experience:** Starter - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), JIRA, Software as a Service, Cloud Computing, Issue Tracking Systems, Mobile Application Software, Network Connections, Cloud Platform System, Odoo, Zendesk - **Published:** August 8, 2026 - **Apply:** https://www.recruitmenthelpline.co.uk/job/technical-support-specialist-6043 ## About the Role * 1-3 years of experience in a customer-facing support, technical support or service-desk role * Experience providing support by telephone and email for software, SaaS, hardware or another technical product * A methodical approach to investigating and troubleshooting issues * Excellent written and verbal communication skills, including the ability to explain technical information clearly to non-technical users * Strong organisational skills, attention to detail and the ability to manage multiple open issues simultaneously * A curious mindset, a genuine interest in how products work and the confidence to take ownership of assigned issues Desirable. * Experience using help-desk or ticketing platforms such as Zendesk, Freshdesk, Odoo or Jira * Exposure to IoT products, connected devices, mobile application support or 4G/network connectivity troubleshooting * Experience within door entry, access control, CCTV, security systems or building technology * Experience writing customer-facing instructions, knowledge-base articles or help content You do not need to meet every desirable requirement. Candidates who demonstrate strong problem-solving skills, clear communication and a genuine ownership mindset are encouraged to apply. ## Description The company are looking for a Technical Support Specialist to join their customer support team. You will be one of the first people their customers contact when they need help configuring the platform, deploying a new system or resolving a technical issue. In a typical day you might investigate an issue within their cloud portal or mobile app, help a customer configure their system, troubleshoot 4G connectivity with a connected device, guide an installation engineer through commissioning, or support a housing provider with managing residents and access credentials. You will work closely with customers, installation partners and product development team - building a detailed understanding of SaaS platforms, connected devices and IoT technology. Ultimately you will become someone our customers trust to take ownership of their issues and explain technical information clearly., * Acting as the first point of contact for customers by telephone, email and support ticket * Diagnosing and troubleshooting issues across our cloud platform, mobile applications and connected devices * Helping customers and installation engineers configure, commission and test systems * Tracking issues to resolution within agreed response times and escalating where necessary with a clear technical handover * Recording all actions and findings accurately within our CRM, ERP and support systems * Supporting customer onboarding and technical training * Creating and improving internal knowledge-base articles and customer-facing help content * Identifying recurring issues and feeding back to our product and development teams, * Work across the full product ecosystem - cloud software, mobile applications, connected devices and access control - rather than supporting just one part of a system * Take meaningful ownership of customer issues from an early stage and work directly with the engineers and developers building the products * Join a small, capable team in a growing UK technology company where your ideas and feedback make a genuine difference Company Benefits: * 25 days annual leave plus bank holidays * Workplace pension * Private health insurance * Regular product and technical training and personal development opportunities * Modern equipment and a bright, well-equipped serviced office in Hemel Hempstead ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)