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# IT 2nd Line Support Technician

- **Company:** College Group
- **Location:** Croydon, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Network Architecture, Cloud Services, TCP/IP, Computer Network Technologies, Microsoft InTune, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb3d8a08a2319c76e610e0b83786982d27/eaa

## About the Role

* Proven experience in a 2nd Line IT Support role, with strong troubleshooting skills across hardware, software and cloud-based services.
 * Experience with Microsoft 365, Intune/Endpoint Manager, Windows Server, Active Directory/Entra ID and endpoint management technologies.
 * Knowledge of networking technologies including TCP/IP, DNS, DHCP and enterprise network infrastructure.
 * A proactive, solutions-focused approach with excellent organisational and problem-solving skills.
 * Strong communication and customer service skills, with the ability to build positive relationships with staff and students., Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.

## Description

(PDF, 344.35kb)
We're looking for a skilled and proactive IT 2nd Line Support Technician to join our friendly and forward-thinking IT team.
This is an exciting opportunity to work across a modern IT environment, providing advanced technical support and helping to deliver projects that enhance the digital experience for staff and students. From Microsoft 365 and Intune to cloud services, network infrastructure and device management, you'll play a key role in ensuring our systems remain reliable, secure and fit for the future.
You'll be the escalation point for complex technical issues, supporting a wide range of technologies including Microsoft 365, Intune, Windows Server, Active Directory, Entra ID, networking technologies and endpoint management solutions. You'll also contribute to IT projects, cybersecurity initiatives and continuous service improvement across the College Group.


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