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# IS Analyst - Support

- **Company:** Booker Group plc
- **Location:** Oxnam, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Digital Technology, Disaster Recovery, Web Platforms, Performance Monitor
- **Published:** August 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/is-analyst-support/57211126

## About the Role

We're looking for someone who can combine technical knowledge with a customer-focused mindset. You will ideally have:

 * Experience working in an IT, technology or support-focused environment.
 * Experience of service management, incident management and troubleshooting.
 * Knowledge of change management processes and controls.
 * Experience using incident or service management tools.
 * Understanding of analytics, reporting and performance monitoring tools.
 * Excellent communication skills with the ability to explain technical information to both technical and non-technical audiences.
 * Strong stakeholder management skills and the ability to build positive working relationships.
 * Good documentation skills, including creating and reviewing technical documentation.
 * A proactive approach to problem-solving and continuous improvement.
 * The ability to manage multiple priorities and work effectively in a collaborative environment.

## Description

At Booker, we're committed to making a positive difference for our customers, colleagues and communities. As an IS Analyst - Support, you'll play a key role in ensuring the stability, availability, security and performance of our business-critical digital systems.

Working within the Booker IS team, you'll help support the technology behind Booker.co.uk, the UK's fastest-growing B2B wholesale website, alongside a range of digital platforms and applications used across the Booker Group. You'll work closely with Service Delivery Managers, Digital teams, business stakeholders and technology partners to deliver a seamless experience for our customers.

This is an exciting opportunity for someone with a passion for service management, incident resolution and continuous improvement, who enjoys building strong relationships and delivering excellent support in a fast-paced environment.

You will be responsible for

 * Monitor and support the availability, security and performance of multiple systems and applications.
 * Respond to, investigate and help resolve incidents, ensuring service disruptions are managed effectively.
 * Act as an escalation point for technical issues, coordinating with internal teams and external suppliers to drive resolution.
 * Support change management processes and ensure changes are implemented safely and effectively.
 * Work with stakeholders to identify opportunities to improve system stability, efficiency and customer experience.
 * Monitor service performance, system KPIs and reporting, ensuring agreed service standards are met.
 * Assist in disaster recovery planning, testing and risk management activities.
 * Support the delivery of website and digital systems roadmaps.
 * Create and maintain clear technical documentation and operational procedures.
 * Build strong working relationships with colleagues, customers, suppliers and business teams across Booker and Tesco Technology.
 * Stay up to date with technology trends and best practices to help drive continuous improvement.


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