> Markdown version of [/jobs/ext/1982124-high-performance-networking-technical-support-engineer-emea](https://www.wearedevelopers.com/jobs/ext/1982124-high-performance-networking-technical-support-engineer-emea). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # High Performance Networking Technical Support Engineer (EMEA) - **Company:** Cornelis Networks, Inc. - **Location:** Berlin, Germany (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** C (Programming Language), Artificial Intelligence, C++ (Programming Language), Computer Programming, Perl (Programming Language), Fortran (Programming Language), InfiniBand, Python (Programming Language), Linux-Powered Devices, Network Configuration and Change Management, Red Hat Enterprise Linux, Software Engineering, Scripting, Parallel Computation, Information Technology - **Published:** August 8, 2026 - **Apply:** https://www.adzuna.de/details/5830753586 ## About the Role * Proficient in English, both written and verbal. * Must submit resume in English. * 5 + Years' experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting. * 5 + Years' experience system troubleshooting, network configuration and troubleshooting. * Strong analytical skills. * Strong interpersonal, verbal and written communication skills. * A demonstrated ability to work across geographies, time zones, companies, and organizations. * Ability to travel to Cornelis' headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods). * B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support. Preferred Qualifications * Related high performance networking experience (administration, support, etc.). * Experience developing or troubleshooting Linux device drivers. * Experience with the installation, configuration, and administration of enterprise Linux servers in clustered environments. * Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments. * Two years of experience with more than one Operating System. * InfiniBand experience. * Cluster storage experience. * Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required. * Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs. * Experience in providing user support in a network or HPC environment. ## Description As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction. The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company. Responsibilities * Providing professional high quality customer support for Cornelis Networks products. * Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner. * Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours "on-call" support activities. * Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues. * Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed. * Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities. * Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle. ## Related Videos - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. Live Coding)](https://www.wearedevelopers.com/videos/100196-photonic-computing-programming-a-new-class-of-ai-accelerators-incl-live-coding) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Writing a full-text search engine in TypeScript](https://www.wearedevelopers.com/videos/504-writing-a-full-text-search-engine-in-typescript) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)