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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Jobgether - **Location:** Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, Software as a Service, Database Queries, SQL Databases, Systems Integration, Scripting, Enterprise Integration, Api Design - **Published:** August 8, 2026 - **Apply:** https://www.adzuna.de/details/5830754734 ## About the Role * At least 3 years of experience in a technical support, customer support, or partner-facing role, ideally within fintech, payments, SaaS, or another API-driven technology environment. * Hands-on experience supporting API-based products, including troubleshooting integrations and interpreting technical documentation. * Strong analytical and problem-solving skills with the ability to investigate complex technical issues and identify root causes. * Experience reading application logs and writing SQL queries for troubleshooting and data analysis. * Solid understanding of technical support processes, incident management, and case management best practices. * Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences. * Strong organizational skills with the ability to prioritize multiple cases and perform effectively in a fast-paced environment. * Collaborative mindset with a proactive approach to continuous learning and cross-functional teamwork. * Interest or experience in fintech, payments, financial infrastructure, or related industries is highly desirable. * Experience with scripting or lightweight automation tools is considered an advantage. ## Description Join a fast-growing technology environment where you'll play a key role in supporting innovative payment and financial solutions used by businesses around the world. As a Technical Support Analyst, you will work at the intersection of customer success, engineering, and product development, helping partners resolve complex technical issues and optimize platform integrations. You'll investigate API-related challenges, analyze system behavior, and contribute to continuous product improvements through actionable technical insights. This role offers the opportunity to work with modern technologies in a collaborative, high-impact environment where ownership, problem-solving, and clear communication are highly valued. If you enjoy troubleshooting complex systems and making a tangible difference for customers, this position offers an exciting opportunity to grow your technical expertise. Accountabilities * Investigate, troubleshoot, and resolve advanced technical issues affecting platform functionality, APIs, and partner integrations. * Support customers and business partners by diagnosing complex integration challenges and providing clear technical guidance to achieve successful resolutions. * Manage support incidents from initial triage through resolution while meeting service level agreements (SLAs), customer satisfaction goals, and quality standards. * Collaborate closely with engineering, product, and other internal teams to escalate complex issues and drive timely resolutions. * Analyze application logs, system data, and SQL queries to identify root causes and recommend corrective actions. * Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve internal efficiency and customer self-service. * Share recurring customer feedback and technical insights with Product and Engineering teams to support continuous platform improvements. * Assist with testing, monitoring, new feature rollouts, and integration launches to ensure a smooth customer experience. ## Related Videos - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [JavaScript? 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