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# Second Level Support

- **Company:** DIS AG
- **Location:** Bruchsal, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Azure Active Directory, Systems Integration
- **Published:** August 8, 2026
- **Apply:** https://www.adzuna.de/details/5832057807

## About the Role

* Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung
 * Einschlägige Berufserfahrung im IT-Support
 * Gute Kenntnisse im Bereich der Installation und Betreuung von Endgeräten und Druckern, idealerweise ebenfalls mit Active Directory und Azure AD
 * Ausgeprägte Serviceorientierung und Teamfähigkeit
 * Sehr gute Kommunikationsfähigkeiten in Wort und Schrift

## Description

* Beantwortung von telefonischen und schriftlichen Anfragen des First Level Support
 * Zusammenarbeit mit dem 1st Level Support und 3rd Level Support
 * Kunden telefonisch oder schriftlich über Lösungen informieren
 * Zusammenarbeit mit den Fachbereichen bei nicht lösbaren Problemen
 * Durchführen von Schulungen für den First Level Support


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