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# IT-Support Spezialist 1st Level Hamburg

- **Company:** WeMatch GmbH
- **Location:** Hamburg, Germany (Remote available)
- **Salary:** €45,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Requirements Analysis, Systems Integration
- **Published:** August 8, 2026
- **Apply:** https://www.adzuna.de/details/5832853305

## About the Role

* Ausbildung: Fachinformatiker Systemintegration oder IT-Quereinsteiger
 * Erfahrung: Erste Praxis im IT-Support oder Service Desk
 * Tech-Stack: Kenntnisse in Windows 10/11, M365 und Active Directory
 * Mindset: Serviceorientiert mit hoher Freude am Anwenderkontakt
 * Arbeitsweise: Selbstständig, strukturiert und lösungsorientiert

## Description

* Support: Ansprechperson bei IT-Problemen vor Ort und remote
 * Ticketing: Annahme, Analyse und Bearbeitung aller Störungstickets
 * User-Management: On- und Offboarding inklusive Rechtemanagement
 * Service: Softwarebereitstellung, Hardwaretausch und Berechtigungsvergabe
 * Optimierung: Analyse von Systemanforderungen und Prozessverbesserung
 * Dokumentation: Pflege und Erweiterung der IT-Wissensdatenbank
 * Projekte: Mitarbeit an IT-Projekten mit den Admin-Kollegen


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