> Markdown version of [/jobs/ext/1982696-client-relations-management-crm-specialist](https://www.wearedevelopers.com/jobs/ext/1982696-client-relations-management-crm-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Relations Management (CRM) Specialist - **Company:** Waukesha County - **Location:** United States - **Salary:** $52,400.0 - $58,950.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Software Documentation, Data Integration, Data Systems, Data Warehousing, Microsoft Office, Information Technology, Banner Advertisement - **Published:** August 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17865580?backUrl=%2Fcareer%2F17865580%2FClient-Relations-Management-Crm-Specialist-Wisconsin-Pewaukee ## About the Role + Experience with higher education CRM solutions, preferred Technolutions Slate. + Strong project management skills and ability to prioritize multiple projects simultaneously. + Experience working in a higher education setting. + Working knowledge of Windows, Microsoft Office, and Ellucian applications, or the ability to learn and use Ellucian, specifically Banner. Proficient in Microsoft Office applications, including Excel, Word, and Outlook. + Must possess excellent problem-resolution, organizational, interpersonal, and communication skills. + Proficient with data analysis, database management, and data analysis practices. + Detail-oriented with a commitment to data accuracy and quality. + Ability to work independently, manage multiple projects, and meet deadlines., + Bachelor's degree; preference for degrees in Data Science, Statistics, Computer Science; Or Associate degree with two years' related experience. + One to two years of experience in data systems (SIS, CRM, Data Warehouse, and Publicly Available Data); higher education experience preferred. + Preferred experience working with data and providing insights rooted in data and best practices., Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment. Verification of employment eligibility will be required upon hire. WCTC does not provide employment-based visa sponsorship. ## Description Ready to shape the future of how students connect with WCTC? The CRM Specialist will assist in day-to-day management, design, strategy, and operational support of the CRM. This role combines technical expertise with strategic thinking to ensure our admissions, enrollment management, and campus partners use of the CRM to manage relationship processes are efficient and effective. This position is responsible for ensuring data accuracy and integrity within systems, including data entry, quality control, and regular data updates, as well as training staff in system use. In addition, this position will be responsible for maintaining a thorough understanding of the functional needs of WCTC and how campus systems can be configured to address those needs., This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description. 1. Identify trends, patterns, and opportunities in student recruitment, application, enrollment processes, and other uses of the CRM system. Recommend process improvements to increase efficiency within the client and end-user experience. 2. Monitor and support the daily operations of the CRM system; including end-user support and collaborating with campus partners to maximize use of the system. 3. Utilize data insights to segment prospective students based on their academic interests, demographics, geographic location, and other relevant criteria to tailor personalized communication and recruitment strategies. 4. Analyze system processes to identify potential bottlenecks or areas of improvement to increase efficiencies and improve end-user experience. 5. Work alongside staff and departments to troubleshoot issues with workflows, reporting, and data integration resulting in optimal solutions to advance college priorities. 6. Ensure data accuracy and integrity within systems, including data entry quality control and regular data updates. 7. Collaborate with end users, enrollment services leadership, associate deans, and the marketing team to align data analysis with recruitment and communication strategies. 8. Provide initial and ongoing training and support for staff users of the CRM system; assist in the development of training materials and user documentation. 9. Serve as a secondary administrator of the CRM system and the primary backup to the Director, CRM as it relates to the CRM. 10. Participate in and contribute to assignments and special projects of a similar nature and level. Maintain current professional/technical knowledge through professional education and activities. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)