> Markdown version of [/jobs/ext/1982742-it-equipment-refresh-technician](https://www.wearedevelopers.com/jobs/ext/1982742-it-equipment-refresh-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Equipment Refresh Technician - **Company:** Mansai Corporation - **Location:** United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Server Applications, BIOS, System Configuration, Data Migration, Desktop Computing, File Server, IP Addressing, Productivity Software, Software Deployment, Tablet Computers, Peripherals, Computer Equipment, Laptops, Servicenow - **Published:** August 8, 2026 - **Apply:** https://www.dice.com/job-detail/0b89a377-6cd9-4d4a-9659-18311cacff12 ## About the Role * Hands-on experience installing, configuring, imaging, and deploying laptops, desktops, or tablets. * Experience supporting Windows 10 and Windows 11 devices. * Ability to perform BIOS updates, join computers to a domain, and configure basic network settings. * Experience installing software, migrating user data, and connecting printers and peripherals. * Ability to troubleshoot hardware, software, network-connectivity, and system-performance issues. * Strong customer-service and communication skills. * Ability to maintain accurate tickets, trackers, inventory records, and equipment documentation. * Ability to safely unpack, move, connect, and remove computer equipment. * Ability to work at different State agency locations. * Ability and willingness to travel throughout the State using a personal vehicle when required. Preferred Skills * Experience with ServiceNow or a similar IT service-management platform. * Experience using standardized Windows Gold Images. * Experience supporting large-scale computer refresh or lifecycle-replacement projects. * Familiarity with IT asset-management policies and physical inventory processes. * Experience supporting enterprise environments with file servers, email systems, conferencing platforms, application servers, and administrative systems. * Experience collaborating with desktop support, client services, networking, and other technical teams. ## Description * Image or reimage laptops, desktops, and tablets using DoIT s latest Windows 10 or Windows 11 Gold Image. * Unpack equipment and inspect it for damage. * Perform BIOS updates and join computers to the domain. * Install and configure approved software and productivity applications. * Configure IP addresses when required. * Connect docking stations, monitors, keyboards, mice, power supplies, printers, and other peripherals. * Deliver and set up equipment for end users. * Assist users with login, printer connectivity, and data migration. Technical Support * Troubleshoot hardware, software, network, connectivity, and system-performance issues. * Work with DoIT teams to resolve deployment and equipment-remediation problems. * Confirm that computers connect properly to systems such as file servers, email servers, conferencing systems, application servers, validation systems, and administrative systems. * Research solutions and workarounds with technical teams and peers. Legacy Equipment Removal * Disconnect and remove legacy equipment. * Move old equipment to the designated onsite storage area. * Dispose of packaging materials and keep deployment and storage areas clean. Customer Service and Documentation * Provide courteous, professional, and responsive customer service. * Keep customers informed of progress and resolution status. * Document all work in ServiceNow according to DoIT ticket-handling guidelines. * Update equipment-refresh, asset-inventory, issue, and remediation trackers with accurate information. Asset and Inventory Management * Capture, validate, and record asset and user information, including: + User name and email address + Site or location address + Room, office, or cubicle number + Equipment asset tag + Service tag + Relevant serial numbers * Update inventory records for new and legacy equipment. * Track equipment moves, additions, and changes according to DoIT asset policies. * Collect signed device-distribution records. * Digitize and upload records to approved DoIT project repositories. * Assist with physical inventory activities at DoIT-supported locations. Additional Responsibilities * Perform other job-related duties based on business needs. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)