> Markdown version of [/jobs/ext/1982801-systems-engineer-northeast](https://www.wearedevelopers.com/jobs/ext/1982801-systems-engineer-northeast). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - Northeast - **Company:** The Job Network - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $74,880.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Backup Devices, Microsoft Outlook, Cloud Storage, System Configuration, OSI Models, Microsoft Office, Microsoft Software, Windows Domain, Sonicwall, Microsoft InTune, Casper Suite, Fortinet, Gsuite, Dropbox, Cisco, Vmware - **Published:** August 8, 2026 - **Apply:** https://ats.rippling.com/netatwork/jobs/255df5ba-e239-4172-a2d5-c2b8347e4253 ## About the Role * Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (5+ years). * 5+ years project engineering experience. * Exceptional written and verbal communication skills. * Exceptional ability to multitask. * Ability to be on-call and work after-hours. * Exceptional ability to adapt and learn new platforms and skills on the fly. * Exceptional sense of urgency. * Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF. * Experience supporting Outlook/Office 365 Admin Portal. * Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment. * Experience with cloud storage and remote connectivity solutions. * Experience with various advanced networking technologies. * Experience in remediation of EDR related issues. * Experience in implementation and remediation of various backup solutions. * ConnectWise Automate Familiarity or similar RMM solution. * Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. * College degree from an accredited four-year institution or relevant technical experience. * Previous customer support, sales or technology experience. * Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA. * + Current MCSE/MCSA or similar level Microsoft Certifications . * + Current CCNA certifications or Extensive knowledge and understanding of the OSI model. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies * Client Champion - Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. * Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. * Promise Keeper - Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. * Collaborative Integrator -Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. * Driven Intrapreneur - Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. * Inspiring Coach - Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. ## Description Provide Level 2 technical support and implementations for MSP clients, troubleshooting desktop/server/network issues, configuring hardware/software, managing backups, EDR remediation, RMM usage, and updating client documentation. Act as escalated resource on service tickets, support projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and coordinate with service coordination and project management., The Systems Engineer (SE) is responsible for implementation of networking technologies for clients and supporting clients and their networks. The SE configures the equipment and software to meet client business needs and documents the solution for ongoing support. This position will provide second level technical support and main level ticket tracking in an efficient and effective manner. The SE can also function as part of an implementation team on larger projects, or individual provides the services on support visits or smaller project needs. The primary role focus is to decrease time to resolution and increase revenue by acting as a project resource and an escalated resource for service tickets and Service Desk escalations. Job Responsibilities * Coordinate and/or perform remote fixes at the desktop, server and networking level, including installing and upgrading software, implementing file backups, and configuring systems and applications. * Second level escalations on the service desk team; resolve level 2 issues in Mac OS and Windows environments. * De-escalate client situations related to outages, communications, and travel onsite where necessary. * Troubleshoot hardware & accurately determine fixes. * Adherence to SOPs. * Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) * Perform post-resolution follow-ups to help requests. * Research issues and resolves technical problems. * Implement and maintain operational documentation and procedures. * Issue the daily operations status report and project status reports as required. * Complete technical and special projects as assigned. * Daily entry of time within current ticketing platform and keeping tickets updated. Maintain minimum of 32hrs of billable time. * Coordinate with Service Coordination for work assignments. * Coordinate with Project Management for intermittent project work assignments. * Continue to learn new technologies and solutions. * Keep and maintain work calendar. * Update client documentation after any change to the client's network * Maintain necessary professional certification statuses. * Assist with vendor certifications as required. * Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects. * KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)