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# Technical Support Specialist

- **Company:** Collabera
- **Location:** Addison, TX, United States (Remote available)
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Software
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/ce63936f-203b-4091-b69a-48ad6cffdee2

## About the Role

* The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
 * Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
 * Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
 * Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.

What We re Looking For

 * Requires 1-3 years of experience
 * Excellent Client Care / Customer Service skills.
 * Work well as a team and build relationships to the global partners.
 * Excellent organizational skills, with the ability to prioritize workload.
 * Ability to multitask and maintain focus on all areas of responsibility concurrently.
 * Ability to consistently meet or exceed performance targets and goals correlated with
 * customer service and call/chat handling.
 * Able to work in a fast-paced environment.
 * Agent Chat
 * Win10

## Description

We are hiring a strong Technical Support Specialist Who Will be supporting internal customers via chat/phone with basic troubleshooting while documenting tickets clearly for escalation when needed.


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