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# IT Technical Support Specialist

- **Company:** State of Georgia
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Command-Line Interface, Desktop Computing, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, McAfee VirusScan, Microsoft Office, Network Planning and Design, Windows Domain, Computer Network Technologies, Computer Equipment, Adobe, Information Technology, Network Support, Laptops, Network Server
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/5004058c-1a77-40ae-8f4a-e6c83f7d65da

## About the Role

* Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
 * Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
 * Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
 * History of working in an Active Directory domain environment
 * Proficient at software installs and troubleshooting
 * Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
 * Asset management experience, High school diploma/GED and three (3) years of related experience.--Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

## Description

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

 * Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
 * Handle business-critical IT tasks and system improvements
 * Enable faster and smarter business processes and employee productivity
 * Research and evaluate emerging technologies, hardware, and software
 * Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
 * Mange the asset Inventory for the site

Responsibilities

 * Install, configure, and support workstation software, hardware, printers, and phones
 * Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
 * Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
 * Implement applications and software upgrades and troubleshoot any performance issues
 * Train employees in using software and hardware, and provide technical support when needed
 * Coordinate refresh exceptions thru the DWPA program
 * Maintain sufficient stock inventory
 * Perform other duties requested as a need for management of assets for the site


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