> Markdown version of [/jobs/ext/1984319-technical-customer-support-specialist-legal-b2b-saas-software-remote](https://www.wearedevelopers.com/jobs/ext/1984319-technical-customer-support-specialist-legal-b2b-saas-software-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Specialist - Legal B2B SaaS Software (remote) - **Company:** stp - **Location:** Dortmund, Germany (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Applications, JIRA, Software as a Service, Issue Tracking Systems, Cloud Services, Software Configuration Management, Software Systems, Systems Integration, Hubspot, Zendesk - **Published:** August 8, 2026 - **Apply:** https://www.adzuna.de/details/5831905247 ## About the Role * 2+ years of experience in Technical Support, Application Support, Software Support, IT Support, Helpdesk, Service Desk or a similar customer-facing SaaS environment * Strong troubleshooting and analytical problem-solving skills * Technical affinity and confidence working with software applications, cloud solutions, and system environments * Experience using support and ticketing systems such as Jira, Zendesk, HubSpot, Freshdesk or similar tools * Ability to independently prioritise and manage support requests * Excellent communication skills and a customer-oriented mindset * Fluent English language skills (written and spoken) Nice-to-have * Polish language skills are highly desirable due to our continued growth ambitions in the Polish market * Spanish language skills are a strong plus as we continue to expand our international customer support capabilities * German language skills are a plus * Experience working in a SaaS, software, or Legal Tech environment * Experience collaborating with Product and Development teams * Familiarity with APIs, integrations, data imports, or software configuration is beneficial ## Description At Septeo CNEE, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Technical Customer Support Specialist who enjoys solving software-related challenges, helping customers succeed with technology, and working closely with Product and Engineering teams. In this role, your primary focus will be on providing 1st and 2nd level support for our legal software solutions. You will investigate technical issues, support customers in their daily work, and contribute to delivering an outstanding support experience. While customer enablement and onboarding activities are part of the role, the clear focus lies on technical customer support and problem resolution. If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you. Your workplace / location: On-site from one of our office in Germany or 100% remote within Germany Your mission * Serve as one of the primary support contacts for our international customer base using our Legal Tech SaaS solutions * Provide high-quality 1st and 2nd level support via ticketing systems, email, and remote sessions * Investigate, analyse, and resolve software-related customer issues and technical incidents * Identify root causes and collaborate closely with Product, Development, and other internal teams to ensure timely issue resolution * Reproduce, document, and track complex support cases to drive efficient problem solving * Deliver customer training sessions and support onboarding activities when required * Help customers make best use of the software through practical guidance and solution-oriented support * Gather customer feedback and contribute insights for product and process improvements * Support the continuous optimisation of our support processes and customer experience, You will join an international and collaborative team that combines customer focus, technical expertise, and a passion for delivering excellent software solutions. Working closely with Product Management and Engineering, you will play a key role in ensuring that customers receive fast, competent, and solution-oriented assistance. Application process 1. Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations. 2. Digital Interviews: Next, you'll meet our manager as well as the team and dive deeper into technical topics and the role itself. 3. Meet the Team: Get to know your future collegues in an informal exchange and gain first-hand insights into our team culture and day-to-day collaboration. Benefits Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers As a european company, each country works differently, but some benefits/perks are for all employees: * Learning & Development budget * Employee referral bonus * Mobility: company bikeleasing, support in public transportation * Workation: up to 30 days per year within EU * Workplace glasses * Tax-free benefits * Events & Company celebrations (summer party, annual kick-off,..) * Flexible work models * English courses for all levels ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)