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# Salesforce Service Cloud Solution Architect

- **Company:** Kforce Inc.
- **Location:** Armonk, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Applications Architecture, Computer Telephony Integration, DevOps, Middleware, Cloud Services, Salesforce.Com, Systems Integration, Amazon Connect, Boomi, Multi-Cloud, Integration Frameworks, Mulesoft
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/9a504b4e-e042-41ce-bae8-e7271feb6c5b

## About the Role

* Service Cloud Certified
 * 8+ years of Salesforce experience with at least 3+ years serving as a Solution Architect or Lead Architect
 * Experience in multi-cloud design, integrations and data migrations
 * Understanding of governance and limits, devops & deployment, experience integrating salesforce with Telephony systems (CTI); Amazon Connect is a plus
 * Experience leading large offshore development teams
 * Deep expertise in Salesforce Service Cloud architecture and implementation
 * Experience leading enterprise-scale Salesforce transformation programs
 * Proven experience consolidating and merging Salesforce orgs
 * Strong understanding of Salesforce security, sharing models, automation, integrations, and platform capabilities
 * Experience with AWS-based contact center and CTI integration architectures
 * Strong knowledge of Salesforce Omnichannel routing and workforce optimization concepts
 * Experience gathering requirements and writing user stories within Agile environments
 * Experience managing and coordinating offshore and onshore delivery teams
 * Excellent client-facing communication and stakeholder management skills
 * Able to lead and facilitate workshops
 * Problem solver and strategist

Preferred:

 * Salesforce Service Cloud Consultant Certification
 * Salesforce Application Architect Certification
 * Salesforce System Architect Certification
 * Salesforce Certified Technical Architect (CTA) strongly preferred
 * Experience with Amazon Connect and Salesforce integration
 * Experience with Salesforce Digital Engagement, Voice, Omni-Channel, and Knowledge
 * Familiarity with integration platforms such as MuleSoft, Boomi, or similar middleware technologies
 * Experience with enterprise data migration and governance initiatives

## Description

Kforce's client in Armonk, NY is seeking a Senior Salesforce Service Cloud Solution Architect that has experience leading complex Salesforce programs including Discovery and Implementations.


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