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# Senior IT ERP Support Analyst, IMMEDIATE opportunity

- **Company:** ALLSTAFF
- **Location:** Cypress, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, HTML, Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Outlook, Google Chrome, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Excel Macros, Microsoft Exchange Server, Web Browsers, Microsoft Office, Citrix Systems, Productivity Software, Trend Micro, SQL Databases, TCP/IP, VPN Clients, ServiceNow IT Service Management
- **Published:** August 8, 2026
- **Apply:** https://jobs.smartrecruiters.com/AllStaff1/743999682374740-senior-it-erp-support-analyst-immediate-opportunity

## About the Role

Senior IT Support Analyst Requirements:

 * Bachelor's Degree
 * 5+ years of experience supporting Dell desktops/ laptops, Lenovo laptops, HP printers, hand-held scanners and other desktop/ application technologies
 * Proficiency with MS Windows OS, MS Office and Desktop productivity tools
 * 2+ years of experience supporting ERP applications required
 * Excellent communication and customer rapport

Senior IT Support Analyst Preferred Skills and Certifications:

 * ITIL Certification and Comp TIA A+
 * Help Desk Certifications, Comp TIA Network
 * 5+ years of experience with SQL or Microsoft Access database and Help Desk Incident Management Software
 * 5+ years of experience working with Internet Explorer, Chrome, HTML, Win install, internet/ intranet support
 * 5+ experience supporting Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/ Outlook (creating rules), Excel Macros and formulas

## Description

* Listen to customers, gather customer information, analyze symptoms, break down complex issues, identify problem (including severity of issue)
 * Identify areas to improve efficiency and optimize incident response through implementation of automated monitors and corrective action procedures
 * Deliver high quality solutions that align with customer response timeline (SLA); accurately post status in ServiceNow ticketing system
 * Provide practical solutions for a vast range of application/ technology problems as well as technology training
 * Evaluate new technology and methods as potential solutions
 * Educate, train and build relationships with customers
 * Document problems, corrective actions and SOPs
 * Participate in strategy development


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